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Privacy Policy

Your privacy and the confidentiality of your information are very important to me. This policy explains how I collect, use, and protect the personal information of clients and website visitors, ensuring that all data is handled safely, securely, and in line with current legal requirements.

Information I Collect
When you contact me or use my services, I may collect information such as:

  • Your name, email, phone number, and address

  • Your child’s name, age, and relevant background information

  • Details about your child’s health, wellbeing, and support needs

  • Notes and records from counselling sessions

I may also collect non-identifiable information automatically through the website, such as IP addresses and browsing activity, to help improve the site.

How I Use Your Information
Your information is used to:

  • Provide counselling services tailored to your child’s needs

  • Schedule appointments and communicate with you

  • Keep accurate records for professional and legal purposes

  • Improve my services and website

Your information will never be shared with third parties for marketing purposes. Information is only shared with other professionals when necessary for your child’s wellbeing and with your consent, or if required by law.

How I Store and Protect Your Information
All personal information is stored securely, whether digitally or in physical records. I take appropriate measures to protect your data from unauthorised access, loss, or misuse.

Retention of Records
Counselling records are kept in line with professional guidelines and legal requirements. Your information is retained only as long as necessary for professional, legal, or safeguarding purposes.

Your Rights
You have the right to:

  • Access the personal information I hold about you and your child

  • Request corrections to any inaccurate data

  • Request deletion of your personal information, where legally permissible

  • Withdraw consent for storing or processing your information at any time

To exercise these rights, please contact me directly at [insert contact email/phone].

Changes to this Policy
I may update this policy from time to time. Any changes will be posted on this website with an updated date.

Contact
If you have questions or concerns about this policy or how your information is handled, please contact me:

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